Frequently Asked Questions
Everything you need to know about shopping with Björk Official Store.
What is the typical shipping timeframe?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for all unused and unopened items in their original packaging. Customers are responsible for return shipping costs unless the item arrived damaged.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How do I make changes to an existing order?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement if you need to modify your shipping address or cancel your order.